INFORMATION ABOUT UPCOMING ACCOUNT TRANSFER TO SONY ONLINE ENTERTAINMENT
Date: 18/06/14 09:00:00
we constantly review community feedback via all channels and want to thank you for your ongoing dialog. We wanted to let you know that ProSiebenSat1. Games (PSG) and Sony Online Entertainment (SOE) have jointly decided to migrate all PSG accounts for PlanetSide 2, DC Universe Online and EverQuest II back to SOE in the near future. Please take a moment to read the FAQ, and watch for updates as we iron out the details of the process!
As of today’s date (June 18, 2014), region locks have been lifted. New EU players wishing to register should do so via SOE hosted sites.
On or about July 1, 2014, we will offer PSG players the opportunity to migrate their existing accounts to SOE account management, in order to continue playing SOE games. All earned status, characters and in-game coin will transfer with the account.
Lastly, we want to thank you all for your dedication to the games, your support and invaluable feedback. Please keep it coming so we can make this the best possible experience for you now and in the future.
Sony Online Entertainment
When will the region locks come down?
The region locks were released today, June 18, 2014. Residents of EU countries can now create accounts with SOE for ALL of our games. Please note that if you have an existing PSG account with characters you wish to keep, you will be given the opportunity to migrate your entire account later, on or about July 1, 2014.
Can I keep my account going as they are with PSG?
PSG will cease all hosting and support for SOE games as of July 1, 2014. This means you will no longer be able to log in to play using your current PSG account. You will need to complete the migration process to move it to SOE.
How do I switch from the PSG Launcher to the SOE Launcher?
When you log in with your PSG Launcher on or after the migration begins, on or about July 1, 2014, you will be redirected to allow you to migrate your account. At the end of that process, you will be provided with a link to download the SOE launcher for any of our games. We will also post these links in the FAQ and on Community forums.
How do I move my existing account and characters to SOE?
Starting on or about July 1, 2014, PSG will no longer manage SOE games in Europe. All existing customers in good standing who have an email address on record will receive an email on this date to advise how the account can be converted to SOE. We will also update the FAQ with the migration instructions for your convenience!
How long do I have to migrate my account?
You will have a 90-day window, currently estimated to run from July 1 – September 28 inclusive, in order to migrate your account from PSG to SOE.
What happens to my SevenCash when my account is migrated?
When you migrate your account to SOE, we will automatically convert your remaining SevenCash balance to Station Cash. It can then be used on ANY of our SOE games!
Will I still have access to all of my characters?
YES! You will be able to access all character data (including levels and items) that were on the PSG account at the time of migration.
I am a paid member within PSG. What happens to my membership status when I migrate?
All paid memberships will transfer with remaining time, and you will automatically become SOE All-Access members! We hope you’ll enjoy exploring other SOE games! Among other benefits, SOE All Access members enjoy the ability to claim 500SC every month. Your first 500SC will be available immediately upon migration, and you will continue to receive this benefit as long as you remain an All Access member!
What happens when my current membership period comes to an end?
Before the end of your final billing period, you will need to add billing information on your SOE account in order to renew your membership. Remember, All Access offers you membership across ALL of our SOE games for one low price! Read more about the All-Access membership benefits here!
I have never spent any money with PSG – will I still be able to migrate my account to SOE?
Yes, we warmly welcome you to our SOE family! Your account will remain free, with the same access that you have enjoyed in the past. Full membership across ALL games is available at one low monthly price – read about the All-Access membership benefits across our games at this link!
What if I play other PSG games?
You will retain access to other PSG games on your current account. Your account will not be affected by the SOE game migration, other than losing access to SOE games. You will need to migrate to an SOE account in order to continue playing SOE games.
I already have an SOE membership for some games, and want to know if I can combine my PSG account with my existing SOE account.
We are sorry, but we are not able to combine accounts at this time. You may continue to maintain them as separate accounts. Character transfers between accounts owned by the same individual are available through the marketplace for EQII. We are currently working on a character transfer process for DCUO. Please watch for updates.
I am a PSG PlanetSide 2 player. Will my loyalty points transfer with me?
Every PlanetSide 2 member in good standing that migrates from PSG to SOE will be granted the maximum level of loyalty points at the time of migration. If you do not renew membership after your current account expires, you will eventually lose these loyalty points, as all players do.
What happens to my personal account information?
SOE will receive very limited information from PSG such as account names and SevenCash balance, in order to link to your characters and convert game cash if you choose to migrate to our services. No other personally identifying information will be transferred, in order to maintain security of your personal information.
I have questions that aren’t covered in this FAQ.
Please contact SOE Customer Service or PSG Customer Service with any concerns you may have! Please note that PSG will no longer support any aspect of SOE Games after July 1st, 2014.